The coolrocks.co.uk web site is aimed at providing a service which, where possible, replicates an in store experience. There has to be small print, it's here to protect you and we recommend you read it prior to purchasing. We are well aware that small print shouldn't be small and have tried to make it as easy as possible to read and understand: 

coolrocks.co.uk provide this web site on an "as is" basis and as such accept no responsibility for errors, which will be unintentional.

Coolrocks.co.uk

Churchill House

Stirling way

Borehamwood

Hertfordshire

WD6 2HP

 

Selection and ordering

You can browse products via the category links or use our search engine on the top right of your screen. 

Simply click on a product image or name to get a more detailed description. You can also click the image on the detail page to view an extra large image. 

When you have selected a product you'd like to buy. Use the 'add to basket' button to add a product to your basket. 

You can then access your basket by pressing 'checkout' on the left hand column. Once you have added a product it shows you the quantity, title and subtotal of any product(s) you’ve put into your basket. 
 

Placing your order

Once you've found the items you wish to buy and have added them to your basket, you can begin the checkout process by clicking on the 'Checkout' link in your basket. 

If this is the first time you have ordered online from coolrocks.co.uk, you'll be asked to enter the following information before you can complete the checkout process: your email address; a password; your payment card address; and your payment method. 

If you already have an online account with coolrocks.co.uk, simply enter in your username and password. 

Once you've entered this information you'll be taken to the 'Place your order’ page where you can review or change your order details. 
When you're ready to complete your order, click the 'place order now' button and you will be sent to the Barclays secure payment page. You'll be sent a confirmation email shortly after placing your order. 
 

Complaints

Please feel sure that we are here for you and we will always endeavour to resolve any complaint that you may have. Your complaint issues will always be dealt with in a confidential manner. Any complaints should be forwarded to david@coolrocks.co.uk and we will acknowledge your complaint within five working days. 

In respect of credit / debit card issues we may have to pass your complaint to our bank, Barclaycard Merchant Services. You can be sure that we do not see or hold your card details at any time. See “secure payment” for further details. 
 

Your details

If the personal information we hold for you changes or you no longer wish to receive our marketing services, then we will correct, update or remove any personal data that you wish. To request a change please email us at info@coolrocks.co.uk. We confirm that your personal info / data will not be disclosed to any third parties. 

If you do not wish to receive any further emails please contact us at unsubscribe@coolrocks.co.uk. If you wish to be removed from our mailing list then please write to –Coolrocks, unsubscribe,Elstree Business Centre , Elstree Way , Borehamwood, Hertfordshire , WD6 1RX. 
 

Secure payment

We here at coolrocks.co.uk accept the following credit / debit cards:

Visa Credit 
Visa Debit 
MasterCard 
Visa Electron 
  

All purchases made online are entirely safe and secure. We have guaranteed secure payment, verification validation and authorisation through Barclaycard Merchant Services, who are pioneers of the industry. 

When placing an order all of your payment details are encrypted so that the details you enter cannot be read or accessed by Coolrocks or any third party.

On some occasions we are required to perform additional security checks which may in some cases delay the order until the card has been verified or authorised. 

We at coolrocks.co.uk reserve the right to cancel any order that we deem to be suspicious or when the details provided do not match the security details held by the card issuer.